Scale order management to take on modern telecom opportunities and build for customer success. Release management makes the change management practice more proactive and predictable. Transform manual tasks and mundane work into digital workflows. Scale order management to take on modern telecom opportunities and build for customer success. Jira Service Management costs from $21/agent/month and comes with a 7-day free trial. Help capture knowledge, enable self-service, and improve employee satisfaction. 1 AA and are actively working on a roadmap to accomplish this goal. Happy, loyal, engaged employees are significantly more productive and more accurate in their work than disengaged ones. ServiceNow’s new Now Assist tool is an expansion to its AI-powered Now Platform, and is available in its Vancouver software release for IT Service Management (ITSM), Customer Service Management. Apply risk-based vulnerability management across your infrastructure and applications. — September 22, 2022— ServiceNow (NYSE: NOW), the leading digital workflow company making the world work better for everyone, today announced even more new features within its Now Platform Tokyo release. Solutions that found traction with IT technologists are now helping connect everyone and everything at a company. ServiceNow supports the management of critical infrastructure and the optimization of operational processes to ensure smooth operations and increased efficiency. Scale and support operations with end-to-end digital workflows. Insights. Release management is the process of coordinating. Loading. Impact Accelerate ROI and amplify your expertise. Special characters like underscores (_) are removed. How search works: Punctuation and capital letters are ignored. In addition to providing the foundation for planning and execution of releases, Release Management provides a robust change-tracking feature that helps agencies monitor and. Use collaborative workspaces for effective management of risks and IT remediation. ServiceNow Business Continuity Management enables business operations to plan, exercise, and. Give users a powerful, consumer-grade. The COVID-19 pandemic accelerated digital transformation, forcing companies to adjust how and where they work. Connect Virtual Agent to packaged integration solutions for password reset, client software distribution, access. ServiceNow-Powered Change and Release Management: the Gist. Represents the planned phases within a release, which are used to group. ‑ July 26, 2023 ‑ ServiceNow (NYSE: NOW), the leading digital workflow company making the world work better for everyone, today announced financial results for its second quarter ended June 30, 2023, with subscription revenues of $2,075 million in Q2 2023, representing 25% year‑over‑year growth, 25%. See How We Do It. Reimagine always-on technology services enabled by automation. As described above it groups a series of changes into a collective called a release. SaaS integration profiles pull your company's software usage information from software vendors. The Now Platform Vancouver release has arrived! Get the support and tools you need for every step of your upgrade journey. I will share some of the tips and methods for making the ServiceNow release process easier from my experience. ServiceNow Reports Third Quarter 2022 Financial Results. Get answers to your questions and discover how ServiceNow ® can help you transform your business with modern digital workflows. Developer Build, test, and deploy applications Documentation Find detailed information about ServiceNow products, apps, features, and releases. With enhanced products like Zero Trust Access, an improved Vault suite, and more granular adaptive. Step 2: This extension enables the integration of ServiceNow Change Management with Azure Pipelines. They can be assigned to the proper owner using AI and machine learning. If configuration errors are detected, you get suggestions for correcting those errors. Strengthen OT security. If the release is divided into multiple merges, the phases could be merge 1, merge 2, merge 3, and so on. Transform the impact, speed, and delivery of IT. There will be minimal failed changes and a reduction in cost per change using automatic conflict detection and risk assessment. In addition to providing the foundation for planning and execution of releases, Release Management provides a robust change-tracking feature that helps agencies monitor and manage all pending changes. Categories ServiceNow. FACT SHEET 3 NOW PLATFORM ROME RELEASE IntegrationHub • IntegrationHub enhancements: Provide low-code integration embedded in ServiceNow® workflows that removes integration complexity and accelerates time to value. Also referred to as Agile project management, this approach is based on the Agile methodology of software development, where cross-functional teams use continual collaboration, planning, learning, and improvement to deliver software more quickly and respond more flexibly to change. “ServiceNow Customer Service Management has all the functionality we need out of the box to streamline services and unlock greater transparency. Release Phases. Vancouver release notes - Product Documentation: Vancouver - Now Support Portal. Impact Accelerate ROI and amplify your expertise. Also, it is a fortune 100 best company to work for. Here’s how ServiceNow together with Quality Clouds aligns. The Now Platform Vancouver release has arrived! Get the support and tools you need for every step of your upgrade journey. Workforce management is a class of software tools designed to manage, track, and report on employee staffing, scheduling, and planning. Discover Solution. Use the ServiceNow® Application Portfolio Management (APM) application to gain a comprehensive understanding of the applications used in your organization so you can identify redundancies, and decrease. Workforce optimization includes a range of tools and strategies for optimizing employee performance. Development. Drive growth. Scale order management to take on modern telecom opportunities and build for customer success. Documentation Find detailed information about ServiceNow products, apps, features, and releases. A business is only as effective as its employees. How the Right Goal Framework Helps You Deliver on Strategy. Known synonyms are applied. Dynamic Scheduling increases field service management efficiency, lightens dispatcher workloads, and automatically assigns customer tasks. — July 26, 2023 — ServiceNow (NYSE: NOW), NVIDIA (NASDAQ: NVDA), and Accenture (NYSE: ACN) today announced the launch of AI Lighthouse, a first‑of‑its‑kind program designed to fast‑track the development and adoption of enterprise generative AI capabilities. This tool enables dispatchers to schedule and manage specialized equipment like forklifts and. o. Create a great end-to-end customer experience with Rome release. The Now Platform Vancouver release has arrived! Get the support and tools you need for every step of your upgrade journey. Order Management for Telecommunications. Get built-in support for automatic purge and legal hold times, plus increased security. Nuestra aplicación Change Management permite una mayor frecuencia de despliegue, un tiempo necesario para obtener valor más corto y menos fallas relacionadas con los cambios. Empower teams to focus on results and track value across different methodologies. Automate and optimise every process so every employee can focus on work that matters most. The ServiceNow® Change Management application provides a tool for managing the life cycle of all changes in your organization, enabling rapid changes without compromising stability and governance. The most relevant topics (based on weighting and matching to search terms) are listed first in search results. Import orders from third-party systems and fulfill them within ServiceNow. Now Assist for Customer Service Management Improve customer experiences and agent productivity. The Core Now Platform was enhanced and updated in the Vancouver release. Watch a 6-minute demo by Michael Lombardo, CEO of GlideFast Consulting, a consulting firm dedicated to ServiceNow. Partner Grow your business with promotions, news, and marketing tools. This release follows ServiceNow’s Q2 2020 acquisition of App4Mation’s 4Facility. Following thorough testing and approval. Release Phases. IT Operations Management. You can use the Configuration Items reference field to link the product with a corresponding CI in the CMDB. Partner Grow your business with promotions, news, and marketing tools. Vancouver. Hardware Asset Management - Product Documentation: Tokyo - Now Support Portal. Launch your skills and platform knowledge with these role-based resources that ServiceNow experts recommend, including courses, certifications, and leading practices for: Administrators. ServiceNow Launches Major Platform Expansion with the Utah Release. Order Management for Telecommunications. The ServiceNow release cycle is designed to provide optimal stability and quality, with the flexibility to quickly address problems and deliver new features. March 22, 2023. ITSM. Executives are under pressure to make faster, smarter decisions and drive innovation while struggling to maintain day-to-day operations. “ServiceNow Customer Service Management (CSM), Field Service Management (FSM) and IT Service Management (ITSM) have helped Flinders University connect and automate mission critical processes. We highly recommend that you upgrade with each new family release—if this isn’t possible, be sure to upgrade at least once per year to maintain support. — March 14, 2022— ServiceNow (NYSE: NOW) today announced that Lightstep is extending beyond observability and creating a differentiated portfolio for app development with the general availability of Lightstep Incident Response, helping make organizations’ digital products and services more reliable and. Servicenow product screenshots for desktop and iPad. Developers. The Now Platform Vancouver release has arrived! Get the support and tools you need for every step of your upgrade journey. Select the service connection you created earlier and fill out the required fields as follows: ServiceNow connection: Connection to the ServiceNow instance used for change management. FSM receives a nice upgrade in Utah in the form of Equipment Scheduing. Read our developer and team development guides to learn how you can. Release Phases. Manage your team's work and access project status, time sheets, and agile development on your device. Webinars. Application Portfolio Management - Product Documentation: San Diego - Now Support Portal. Our latest Tokyo release introduced scores of new solutions and modules to boost productivity, accelerate value, and ramp up. Description. ServiceNow Third-Party Risk Management helps customers navigate the risk of doing business with third parties, a. Get Started. ServiceNow Vendor Risk Management (VRM) helps organizations continuously monitor critical vendors so businesses can evaluate, mitigate, and remediate risks. CloudGo recently built a portal for customers to easily download their workstation software by implementing ServiceNow Release Management for all software downloads. 1. 3 © 2023 ServiceNow, Inc. Impact Accelerate ROI and amplify your expertise. Automate and optimize every process so every employee can focus on work that matters most. Bundles all the work done (projects, epics, stories, enhancements, defects, problems, incidents, and so on) for products or services together and ensures that these work items are built, tested, and deployed on non-production and/or production environments. Promote engagement and advocacy. Order Management for Telecommunications. Break down silos to resolve issues quickly across teams. ServiceNow Release Management. How search works: Punctuation and capital letters are ignored. ServiceNow change and release management (part of ServiceNow ITSM functionality) facilitates authorizing and implementing changes to your IT infrastructure. Rationalize apps and reduce risks with ServiceNow APM. Welcome to the Now Platform San Diego release! CJ Desai. Automate and connect anything to ServiceNow. roles) to activate the ITSM Roles — Request Management plugin (com. Impact Accelerate ROI and amplify your expertise. SAM is an ongoing process with strategic goals that: Negotiate volume contracts to eliminate or reallocate software licenses that have been underutilized. Step 1: Install the ServiceNow Change Management extension on your Azure DevOps organization. We use cookies on this site to improve your browsing experience, analyze individualized usage and website traffic, tailor content to your preferences, and make your interactions with our website more meaningful. Instead of delivering services separately by functional domain, services can be delivered in a manner that: Connects systems and departments. Overview ServiceNow Change Management is a new-ageDocumentation Find detailed information about ServiceNow products, apps, features, and releases. Stages in DevOps release management. Bring the power of generative AI to the Now Platform with Now Assist. Modernize legal operations to make faster decisions and increase. The Now Platform Vancouver release has arrived! Get the support and tools you need for every step of your upgrade journey. Scale order management to take on modern telecom opportunities and build for customer success. Known synonyms are applied. Accelerate your upgrade with essential tools, resources, and expert help. Release Summary. View Upgrade Info. Our change management application enables increased deployment frequency,. Overview ServiceNow Change Management is a new-age Software Asset Management release notes - Product Documentation: Utah - Now Support Portal. Represents the planned phases within a release, which are used to group. You can use the Health check dashboard to view the results of the health scan and gain a better understanding of your configurations. Change Management release notes - Product Documentation: San Diego - Now Support Portal The ServiceNow® Change Management application provides a modern. In today’s enterprise, technology is quickly extending beyond its birthplace in IT. There can be a delay in the availability of a major version release in GCC due to the JAB approval process. Plugins Activate the Release. New to the London release, ServiceNow® Test Management 2. Rome is the ninth platform release I’ve overseen at ServiceNow. Impact Accelerate ROI and amplify your expertise. New Finance and Supply Chain Workflows use AI, ML, and RPA to automate procurement, accounts payable, and other critical processes for increased speed and value. Learn how to use the ServiceNow® Release Management application to plan, schedule, and control the deployment of IT services across the enterprise. Jon Sigler. Meet Our Customers. ITSM clearly defines the roles and responsibilities of every individual and department with regard to IT services. Change Management release notes - Product Documentation: San Diego - Now Support Portal. How search works: Punctuation and capital letters are ignored. Improve productivity and user adoption with ServiceNow training and certification. Impact Accelerate ROI and amplify your expertise. At ServiceNow, it starts with our customers. Delete apps that are no longer used and release app scopes for reuse. Use the ServiceNow® Application Portfolio Management (APM) application to gain a comprehensive understanding of the applications used in your organization so you can identify redundancies, and decrease. I believe with the integration between the tools we could use ServiceNow for the Release Management. Watch a 6-minute. Type of release: Major, Minor, Emergency, or Patch. Loading. We’re at a unique moment in business history. Use digital workflows for clear visibility into resource and service lifecycles across the. Deliver workflows that connect people, functions, and systems with the platform of platforms for digital business. Details. The ServiceNow Tokyo release demonstrates a big focus on business continuity. Provide resilient services that increase productivity and create amazing experiences wherever your employees work. Service request management describes the processes and tools used by organizations to address service requests from customers, employees, and vendors. Get Started. The partnership between Siemens and ServiceNow enables transparency in industrial asset management. Process Mining. Get answers to your questions and discover how ServiceNow can help you transform your business with modern digital workflows. Modernise with RPA and integrate modern tools enterprise-wide to increase output and business results. A release management checklist is a straightforward list of all software development phases and their corresponding tasks. ServiceNow Release Management brings the power of advanced automation to the release management process. March 11, 2021. list 2. Bring together invoices, purchase orders, and approvals from a variety of systems, to pay suppliers accurately and efficiently. . Skip to page content. View Upgrade Info. Community Ask questions, give advice, and connect with fellow ServiceNow professionals. The current CEO of the company is Bill McDermott. 1 Delivered as part of the Now Platform, spanning all ServiceNow cloud services. Benefits of workspaces. Manage reporting and visibility across organizational establishments to maintain compliance. Speed new products to market and quickly turn services into revenue. The processes are typically broken into three phases: The development team creates new code or features. Enable customers with self-service options like order tracking and creating cases when they need help. ServiceNow change and release management (part of ServiceNow ITSM functionality) facilitates authorizing and implementing changes to your IT infrastructure. . Now Platform® Vancouver Release. No need to wait for an available live agent. Case studies;Unleash the possibilities of generative AI with ServiceNow. Customer customizations are typically preserved. With the Tokyo update, the focus was on expanding IT operations and IT service management. ServiceNow Release Management brings powerful automation to the release management process, reducing bottlenecks and keeping developers on track. Get answers to your questions and discover how ServiceNow ® can help you transform your business with modern digital workflows. Scale order management to take on modern telecom opportunities and build for customer success. DocumentationFind detailed information about ServiceNow products, apps, features, and releases. The world works with ServiceNow. ServiceNow Service Level Management (SLM) is an IT platform capability for managing service commitments between IT, service providers, and customers. Leveraging JFrog Artifactory in Automating Change Request Approvals. ServiceNow Asset Management provides core asset management capabilities to manage your infrastructure, operations, and field services. Empower your agents to guide their. Noncompliant controls and smart issue management automatically generate issues. Documentation Find detailed information about ServiceNow products, apps, features, and releases. I’m proud of the global engineering. Event Management release notes - Product Documentation: Tokyo - Now Support Portal. Latest Now Platform release unveils AI‑powered process mining with RPA capabilities, search, workforce optimization for HR, and incident management enhancements to address security and operational risk. Known synonyms are applied. The release process is a crucial step in an organization’s digital transformation journey. Orchestrate work intelligently, anytime. Get answers to your questions and discover how ServiceNow can help you transform your business with modern digital workflows. Skip to page contentDocumentation Find detailed information about ServiceNow products, apps, features, and releases. ServiceNow launches Now Assist for ITSM, CSM, HRSD, and Creator to embed generative AI across all workflows on the Now Platform. Special characters like underscores (_) are removed. Simplify, automate, and accelerate change velocity using built-in AI, data-driven flows, and fit-for-purpose change models—for faster time to value. How search works: Punctuation and capital letters are ignored. Deliver enterprise agility for better business outcomes. Order Management for Telecommunications. Learn how to use the ServiceNow® Release Management application to plan, schedule, and control the deployment of IT services across the enterprise. The phase gets completed as and when all tasks are completed for a phase. Get Demo. “With ServiceNow HRSD, employees could submit their COVID-19 questions in one place and have them addressed quickly. ServiceNow Learn about ServiceNow products & solutions. Resources Packages Get Pricing Build agility across your organization. If you need to know your exact pricing, the only way to do it is to contact a ServiceNow consultant. 20, 2023 — ServiceNow (NYSE: NOW), the leading digital workflow company making the world work better for everyone, today announced a major Now Platform expansion with the Now Assist family of solutions. Enterprise management describes the tools and strategies used to administer, monitor, and improve vital day-to-day business processes. Get a holistic view of your operations footprint across on-premises data centers and the cloud. License and Cloud Cost Simulator. Release management incorporates goals and long-term strategic planning, as well as the individual tactical steps. Performance Analytics. Automate and connect anything to ServiceNow. With Change Management, you can make changes with minimum disruption. Managing your software development landscape isn't always easy. 0 to help you. Documentation Find detailed information about ServiceNow products, apps, features, and releases. By integrating development and operations teams and adding automation, organizations can improve collaboration, work culture, and ultimately productivity. Versions of ServiceNow stretch back over a decade, when the company (which had recently changed its name from Glidesoft) rolled out a version labeled ‘Summer 2007’. !!Bundles all the work done (projects, epics, stories, enhancements, defects, problems, incidents, and so on) for products or services together and ensures that these work items are built, tested, and deployed on non-production and/or production environments. Learning Build skills with instructor-led and online training. ServiceNow ranked 1 on the list of fortune 50 companies with long-term growth. A major incident demands a response beyond the routine incident management process. Documentation Find detailed information about ServiceNow products, apps, features, and releases. Access a central dashboard to monitor overall health and safety of. What's new in the Vancouver release. Skip to page content. Drive growth and reduce costs by using generative AI across every corner of your business. Using Release Management v2 - Product Documentation: Utah - Now Support Portal. Get Started. Order Management for Telecommunications. We strive to adhere as closely as possible to WCAG 2. Impact Accelerate ROI and amplify your expertise. ServiceNow Launches Major Platform Expansion with the Utah Release. 3. ITOM Health was enhanced and updated in the San Diego release. I am a ServiceNow professional since the Geneva release, playing different roles from ServiceNow business analyst and project manager to product owner and platform process owner with extensive experience across multiple ServiceNow applications and modules, such as IT Service Management (ITSM), Strategic Portfolio Management (SPM), HR. Understand the impact of changes and. Remediation can even be suggested. • With strong ServiceNow development management practices, you also have effectively defined development standards, guidelines for customization and configuration, a development process flow, and a release management process. Pablo Stern. Change approval policies - Product Documentation: Tokyo - Now Support Portal. Solutions. Diversity, Equity, and Inclusion. It can also project savings for tasks that IT can then prioritize for automation. SPM also supports the Scaled Agile Framework and has release management, built-in machine learning, and intelligent chatbot features that can serve as virtual agents. Enterprise Release Management (ERM) application (plugin - com. Now, any employee who needs a laptop submits a request through the Service Portal. Drive growth and reduce costs by using generative AI across every corner of your business. These enhancements include: • IntegrationHub Import: Simplify and accelerate import of large data sets with a new UI. Speed new products to market and quickly turn services into revenue. Special characters like underscores (_) are removed. Application Portfolio Management enables managers to track, manage, and analyze applications. Licensed software is now found in every enterprise department and managing compliance to these. DevOps change processes will be enabled with automated change approvals and governance. View Upgrade Info. The ServiceNow® Customer Service Management application enables customer service organizations and service operations to collaborate on customer problems proactively to resolve customer issues. The most relevant topics (based on weighting and matching to search terms) are listed first in search results. Release Management Users’ Guide! ! RELEASE!MANAGEMENT!USERS'!GUIDE& 5& belowunlessotherwiseagreedtobythe! ServiceOwnerandtheReleaseManagement! processowner. Integrate with ServiceNow change management - Azure Pipelines support integration with ServiceNow to improve collaboration between development and IT teams. ”. Implementing the Release Management process in ServiceNow provides a lot of benefits to enterprises. A new plugin that provides alignment with proven ITIL practices is introduced in this release. Available in the Now Platform Vancouver release, Now Assist for IT Service Management (ITSM), Customer Service. Known synonyms are applied. For me, this reinforced the lesson that great customer experience goes beyond simply boosting. Surface context-aware recommendations and deliver better self-service with conversational AI. Special characters like underscores (_) are removed. On the same note, an improved. Automate and connect anything to ServiceNow. We’re at a unique moment in business history. Download data sheets, white papers, case studies, webinars, videos and more. Solutions hosted on Microsoft Azure Government to accelerate digital transformation and enhance security controls for the defense and intelligence community. Workforce Optimization. When issues do happen, learn where they exist, quantify their impact, and resolve them quickly. What's new in the Vancouver release. Bundles all the work done (projects, epics, stories, enhancements, defects, problems, incidents, and so on) for products or services together and ensures that these work items are built, tested, and deployed on non-production and/or production environments. With the integration keeping everything. The key capabilities include automated change approval, collaboration on change implementation, risk conflict detection. Manage app entitlement at the instance level. This release delivers innovation and new GenAI solutions to help improve productivity and satisfaction, drive purposeful automation, optimize processes, reduce costs, maximize efficiency, and create organizational agility. October 11, 2022. The Release Management v2 plugin (com. Release management focuses on. Product. Known synonyms are applied. Customer success. March 22, 2023. ServiceNow change and release management (part of ServiceNow ITSM functionality) facilitates authorizing and implementing changes to your IT infrastructure. Use a consolidated view of industrial control systems (ICS) data to prioritize incidents and changes, and then address them before they can impact operations. How Certificate Inventory and Management works. Risk management is the identification and prioritization, based on the impact to the business, of unforeseen events and issues followed by activities to mitigate and control negative outcomes that might result in unacceptable damage to the profitability, reputation, or success of the business. “Enterprise” refers to business assets across departments. Make swaps and transfers while maintaining personal inventory stock integrity with inventory management. Prepare for ServiceNow Certified System Administrator Exam. 311 system. Vulnerability management is a term that describes the various processes, tools, and strategies of identifying, evaluating, treating, and reporting on security vulnerabilities and misconfigurations within an organization's software and systems. Learning Build skills with instructor-led and online training. -based. 0 combines Test Management and Test Management 2. Release management involves several stages, including planning, testing, deployment and monitoring. Speed new products to market and quickly turn services into revenue. Build new services with a packaged data model and low-code workflows tailored for government. ServiceNow Vendor Risk Management delivers a fast, smart, and connected way to manage third-party risk and build supplier resilience. Learn More. Get visibility into the entire process, from invoice submission and ingestion through payment release. Product Documentation | ServiceNow. The ServiceNow® Workforce Optimization for Customer Service application enables you to efficiently route work to your team, manage your. But supporting those workforces takes significant administration. Product. ServiceNow helps drive efficiency and collaboration to improve service experiences by providing a digital foundation that connects end-to-end process flows. Learn how to use the Release Management application in ServiceNow, a tool for planning, design, build, configuration, and testing of hardware and software releases. Incorporate ServiceNow system and application logs into your enterprise security analytics tools. The ITIL Release and Deployment Management is the process of managing, planning, scheduling and controlling the rollout of IT Services, updates & releases to the production environment. Speed new products to market and quickly turn services into revenue. Generative AI —where machines “understand” human language and respond to and act on it—can make that happen. April 13, 2022. ServiceNow Release Management allows teams to coordinate software releases and ensure that development teams are working in sync with the IT operations team to minimize disruptions and maximize productivity. Next, they test the new code/features in a staging environment. Cloud Insights is available with Software Asset Management. ORLANDO, Fla. FSM receives a nice upgrade in Utah in the form of Equipment Scheduing. Route issues to a chatbot automatically. 9 kwietnia 2020 | 3 min |. All rights reserved. The announcement was made at Knowledge 2021, ServiceNow’s flagship digital experience for its. Event Management provides alert aggregation for discovered services,The roadmap provides a shared source of truth, outlining the project in a way that is both easy to understand, and highly comprehensive. Documentation Find detailed information about ServiceNow products, apps, features, and releases. Employ automated frameworks to improve coordination between DevOps and IT. Work smart, work fast Surface insights and deliver intuitive information based on historical data and context. Equip technicians with what they need to complete jobs on the first visit. Learning Build skills with instructor-led and online training. Unfortunately, not every service request is. Reduce administrative burdens with mobile debrief and streamline inventory management for the field. ServiceNow Release Management provides a centralized view of all release activities, making it easier for stakeholders to track progress. Release management refers to the process of planning, designing, scheduling, testing, deploying, and controlling software releases. . SANTA CLARA, Calif. – March 16, 2020 – ServiceNow (NYSE: NOW), the leading digital workflow company that makes work, work better for people, today announced a customer care plan to support its public and private sector customers in managing the COVID‑19 pandemic. Known synonyms are applied. A change approval policy is. Shorten cycle times for nonemergency citizen requests, such as calls from the U. ServiceNow and JIRA Integration in regards to Release Managemnt. Change Management was enhanced and updated in the Vancouver release. 5% adjusted for constant currency. Developer Build, test, and deploy applications Documentation Find detailed information about ServiceNow products, apps, features, and releases. Get Started. 95% efficiency gain in customer support. In this spirit, I’m proud to introduce the Now Platform® San Diego release, available today. Here, the "Release" means the development of a newer version of a service or component, whereas the "Deployment" means the process. Provides shared visibility across all. Select Gates and the ServiceNow Change Management pre. Path to successful. Represents the planned phases within a release, which are used to group. ServiceNow-Powered Change and Release Management: the Gist. Impact Accelerate ROI and amplify your expertise.